These Terms of Service ("Terms") govern your use of the website located at thevenueassistant.com (the "Site") and your relationship with The Venue Assistant, an Idaho limited liability company ("TVA," "we," "us," or "our"). By using the Site, you agree to these Terms.
If you are an active client, your actual working relationship with The Venue Assistant is governed by your signed Services Agreement and any accompanying Statement(s) of Work, not by these Terms. Where anything in these Terms conflicts with your signed Services Agreement, the Services Agreement controls. These Terms apply to general use of the Site, including by prospective clients, visitors, and partners.
2.1 All Sales Are Final. All payments made to The Venue Assistant — including setup fees, monthly service fees, and any other charges — are non-refundable, except where required by applicable law. This applies regardless of whether Services have commenced, are in progress, or have concluded.
2.2 No Guarantee of Results. The Venue Assistant does not guarantee any specific results, including but not limited to lead volume, bookings, revenue, or client satisfaction. Fees are charged for the performance of Services, not for guaranteed outcomes.
2.3 Suspension for Non-Payment. If any amount due remains unpaid, The Venue Assistant may suspend Services without prior notice until payment is received in full, consistent with your Services Agreement.
2.4 Communication Usage Fees. Certain Services use third-party carrier and communication systems (SMS, calling, email delivery, and similar usage-based services). These charges are billed based on usage and are separate from monthly service fees. Rates are set by third-party carriers and may vary based on usage.
2.5 Rate Changes. The Venue Assistant may adjust its fees with at least thirty (30) days' written notice, as outlined in your Services Agreement.
Any estimated timeframes referenced on this Site or in communications with The Venue Assistant are provided for convenience only. The Venue Assistant does not guarantee that Services will begin or be completed within any specific timeframe.
The Venue Assistant may use proprietary technology, software systems, or licensed platforms — including a licensed technology arrangement with Nova Bloom Innovations — to deliver Services, including automation, CRM, and client support functions. These systems and workflows remain the intellectual property of their respective owners and are licensed to The Venue Assistant for use during the applicable term.
The Venue Assistant may use AI-assisted tools to support the Services, including drafting, organization, reporting, and general service delivery. Client-facing materials are reviewed before use.
If you provide your phone number or email address to The Venue Assistant, you consent to receive communications related to your inquiry or Services, consistent with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable carrier requirements. You may opt out of marketing communications at any time. Clients who upload contacts into any TVA-provided system are solely responsible for ensuring valid consent has been obtained for each contact, consistent with your Services Agreement.
The Venue Assistant may refer clients to third-party vendors or service providers. Engaging any referred provider is solely the client's decision. The Venue Assistant does not guarantee the performance, credentials, or conduct of any referred provider and is not liable for any claim arising from a client's engagement with one.
All content on this Site, including but not limited to text, graphics, logos, and the TVA Method™, is the property of The Venue Assistant or its licensors and may not be reproduced without written permission.
The Site and Services are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, The Venue Assistant's total liability arising out of or related to the Site or Services will not exceed the amount actually paid by you to The Venue Assistant for the Services giving rise to the claim. The Venue Assistant is not liable for any indirect, incidental, special, or consequential damages.
These Terms are governed by the laws of the State of Idaho. Any dispute arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts located in Ada County, Idaho.
The Venue Assistant may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
Questions about these Terms can be directed to [email protected].