This Privacy Policy explains how The Venue Assistant ("TVA," "we," "us," or "our") collects, uses, and shares information when you visit thevenueassistant.com (the "Site") or engage with us as a prospective or current client.
We collect information you provide directly, including: name, email address, phone number, business information, and any details submitted through contact forms, booking requests, or Clarity Call scheduling.
We also collect information automatically, including: pages visited, time on site, referral source, device/browser type, and general location (city/region level), typically through cookies or similar tracking technologies.
If you become a client, we collect additional information necessary to deliver Services, as outlined in your Services Agreement.
We use the information we collect to: respond to inquiries and schedule calls, deliver and manage Services for clients, send service-related and marketing communications (consistent with your consent preferences), improve our Site and offerings, and comply with legal obligations.
If you provide a phone number or email address, you may receive communications related to your inquiry or Services. Marketing text messages and emails are sent only with appropriate consent, consistent with the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. You can opt out of marketing messages at any time by following the unsubscribe instructions included in each communication, or by contacting us directly.
The Venue Assistant uses a licensed technology platform — including a licensing arrangement with Nova Bloom Innovations — to operate our CRM, automation, scheduling, and client communication systems. Information you submit through this Site or as a client may be processed through this platform. Nova Bloom Innovations acts as a technology provider to The Venue Assistant and does not independently market to or contact you.
We may also use standard third-party tools for website analytics, hosting, payment processing, and email delivery. These providers process data only as necessary to perform their function for us.
We retain personal information for as long as necessary to respond to your inquiry, deliver Services, meet legal or contractual obligations, or as otherwise described in your Services Agreement.
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information.
Our Site may use cookies and similar technologies to support functionality and analytics. You can control cookie preferences through your browser settings.
Our Site and Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.
We use reasonable administrative and technical safeguards to protect information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.
Questions about this Privacy Policy or requests regarding your information can be directed to [email protected].